Privacy Policy

Last Updated: 22 May 2026

Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services. We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).

Who We Are

This website is operated by:

Cloud Genii (PTY) LTD
Location: South Africa

Cloud Genii (PTY) LTD is the data controller responsible for your personal information.

Information We Collect

Information You Provide

• Name and surname
• Email address
• Phone number
• Company name
• Any information submitted through forms, bookings, or enquiries

Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Time spent on pages
• Referring URLs
• Clicks, scroll depth and general website interaction behaviour
• Session-level website usage information

We use this information to understand how visitors use our website, improve website performance, identify usability issues, and improve the relevance and effectiveness of our content.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and user behaviour
• Understand how visitors interact with pages, forms, navigation and calls to action
• Improve website structure, content, usability and performance
• Support marketing and advertising efforts where permitted

We also use Google Analytics 4 to understand website traffic, page engagement, referral sources and general usage patterns.

We may use analytics and behaviour-analysis tools, including Microsoft Clarity, to understand how visitors interact with our website. Microsoft Clarity may collect information such as clicks, scrolling behaviour, page visits, device information, browser information and general interaction patterns. This may include heatmaps and session recordings.

Microsoft Clarity helps us identify where visitors experience friction, which content is being read, which calls to action are being used, and where website improvements may be needed.

We do not use these tools to intentionally collect sensitive personal information. Form fields and sensitive input areas should be masked or excluded where possible.

You can control or disable cookies through your browser settings. Where required by applicable law, we will request consent before placing non-essential analytics or tracking cookies.

Microsoft Clarity

We use Microsoft Clarity to better understand how visitors use our website through heatmaps, session recordings and usage analytics.

Microsoft Clarity may process information about how you interact with our website, including pages visited, clicks, scrolling behaviour, time spent on pages, browser information, device information and other usage data.

We use this information to improve the website experience, identify usability problems, understand visitor journeys and improve the clarity and relevance of our content.

Microsoft may process this information in accordance with its own privacy and data protection practices. Where required by law, Microsoft Clarity cookies and related tracking technologies will only be used after appropriate consent has been obtained.

How We Use Your Information

We use your personal information to:

• Respond to enquiries and communicate with you
• Provide and improve our services
• Schedule meetings or consultations
• Send marketing communications where permitted
• Analyse website performance, visitor behaviour, page engagement, navigation patterns and user experience
• Improve website content, structure, usability and conversion journeys
• Comply with legal and regulatory obligations

Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

• Consent: for marketing communications and optional tracking
• Contractual necessity: to respond to enquiries or provide services
• Legal obligation: to comply with applicable laws
• Legitimate interests: to improve services, website performance, and business operations, provided your rights are not overridden

Sharing of Information

We do not sell your personal information.

We may share your data with:

• Technology and service providers, including website hosting providers, analytics providers, behaviour analytics tools, CRM systems, email systems, form processing tools and scheduling platforms
• Professional advisors
• Regulatory authorities where required by law

All third parties are required to implement appropriate data protection measures.

International Data Transfers

Your personal information may be transferred to, stored or processed in countries outside South Africa and, where applicable, outside the European Economic Area (EEA).

This may occur where we use international technology providers, hosting providers, analytics platforms, CRM systems, email systems or other service providers.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or damage
• Misuse or alteration

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a relevant data protection authority

Cookie Control

You can control or disable cookies through your browser settings.

Where required by applicable law, we will request consent before using non-essential cookies, analytics cookies, behaviour analytics tools or similar tracking technologies.

Disabling cookies may affect certain website functionality and may limit our ability to understand how visitors use the website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised "Last Updated" date.

Contact

For privacy-related queries, contact us through the website contact form.